Missed Treatments

About > Module Offerings > Missed Treatments

Objectives:

Upon completion of this module, dialysis facility personnel will be able to:

define non-adherence with dialysis treatments
recognize non-adherence as a situation in which a patient had a choice to attend or not attend treatment
discuss the importance of non-adherence with patients
develop a process to address non-adherence with patients
decrease the number of missed treatments due to non-adherence
identify best practices to prevent safety errors
engage patients and families to enhance their culture of safety

Activities Required for Diamond Status/Measures:

In order to receive Diamond Status, your facility must meet the measures listed below:

100% of staff complete in-service training module (PowerPoint Presentation) on missed treatments/patient non-compliance (available in English or Spanish)
Track/log individual patient missed days by reason treatment was missed (available in English or Spanish)
Provide feedback reports to patients indicating the number of days missed by reason and percent of actual treatments received vs. prescribed
Educate patients about the difference between normal kidney function (168 hours/week), dialysis (approx. 12 hours/week), and their actual treatment received
Decrease the total number of missed treatments due to non-adherence by >10%
Sustain the improvement (decrease by >10%) for at least three months
Complete online Reporting Form

If you would like to participate with your facility to earn Diamond status, please
click here to register/log-in
so you may access the module tools, resources, and reporting forms.

Documents are presented in Adobe PDF