Communication

Everything you need to complete this module is right here! Click on the links below to access the necessary tools and resources available for completion of this module.

Objective:

To improve communication between staff and patients, thereby building a trusting and cooperative partnership in care.

Activities Required for Diamond Status/Measures:

100% of staff complete an in-service training module using at least one Communication presentation AND at least one Professionalism presentation (listed in the Tools/Resources section)
Encourage and invite 100% of patients to participate in care plan meetings.
Invite 100% of patients to complete satisfaction surveys.
Utilize results from the Patient Satisfaction Assessments/Surveys (listed below) in QAPI.

Optional Activities:

Perform sensitivity training with all staff using the Guided Imagery Exercise

Tools/Resources:

In-service Training Modules:

              Communication
                     - The Patient Whisperer:Compassionate Care for Challenging Situations
                     - Providing Patient-Centered Care
                     - When Patients Have Concerns
                     - Fistula First
                     - Caring Through the End: Final Stage of Chronic Kidney Disease

              Professionalism

- Professionalism in the Dialysis Setting
- Professionalism in Dialysis Care

The Patient Whisperer Handout
Guided Imagery Exercise
Professional Boundaries with Expectations for Nurse-Client Relationships Article
Starts With Me
Drawing the Lines of Professional Boundaries
Patient Satisfaction Assessments/Surveys:

- RAND Dialysis Patient Satisfaction Survey

- AHRQ Consumer Assessment of Health Care Providers and Systems In-Center Hemodialysis Survey (CAHPS)

Printer friendly version of the Modules Requirements List.

After you have completed the Communication module and have documented the required measures, please complete and submit to your Network Office:

Completed Project Reporting Form
In-service attendance log
Sample copy of patient care plan invitation
Sample copy of invitation to patients to complete satisfaction survey
Data indicating rate of satisfaction survey return and results
Minutes from QAPI sessions utilizing patient satisfaction survey results

If you have questions or need assistance, please contact your specific Network.

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